Shipping policy

Shipping Policy

All items are carefully packed to ensure they arrive safely.

Processing Time

Orders are typically processed within 4 business days at most, with many items shipping the next business day. As many items are handmade, processing times may vary slightly. If there is a delay, I’ll be in touch.

Shipping

Shipping costs are calculated at checkout unless otherwise stated.

Once your order has been shipped, you’ll receive a confirmation and tracking details where available.

Delivery timeframes are estimates only and may vary depending on your location and postal service conditions.

Damaged in Transit

If your item arrives damaged:

• Please contact me as soon as possible after delivery.

• Customers are advised to keep all original packaging and take clear photos of the item and packaging upon receipt and opening.

• I’ll organise a repair, replacement, exchange or refund as appropriate, and cover any required return shipping costs.

Incorrect Address

Please ensure your shipping details are correct at checkout. I can’t be held responsible for delays or losses caused by incorrect or incomplete addresses. If anything doesn’t look right, I will be in contact. If you’d like to double-check details prior to shipping, please get in touch.

Local Pickup and Delivery (Central Coast)

If local pickup or delivery is available, this option will be provided at checkout or arranged by contact.

If you have any questions about shipping or delivery, feel free to get in touch — I’m always happy to help.